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Terms & Conditions

Thank you for choosing to work with us.

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To ensure clarity, care and commitment on both ends, here are some simple terms around booking, rescheduling, and payments.
 

Booking & Payment
 

  • Session Confirmation: Confirmed once payment is received—full or non-refundable deposit.

  • Payment Due: Before your session unless agreed otherwise in writing.

  • Packages: Aim to use sessions within the agreed timeframe.

  • Included: Email support, 1:1 meetings, and necessary admin.
     

Rescheduling & Cancellations
 

  • Reschedule: With at least 72 hours’ notice; we’ll find a new time.

  • Short Notice: Cancellations/reschedules under 72 hours cannot be refunded or rearranged.

  • No-Shows/Same-Day: Charged in full.
     

Illness & Emergencies
 

  • One courtesy reschedule for illness if 24 hours’ notice given.

  • If we have an emergency or illness, we’ll reschedule at no extra cost.

  • Ongoing health challenges handled with compassion.
     

Retainers
 

  • Minimum commitment: 3 months.

  • To pause, reduce, or cancel after this period, 1 month’s written notice required.

  • Without notice, next month’s fee is still due.
     

Refunds
 

  • No refunds for cancellations under 72 hours’ notice.

  • Partial refunds unavailable once a package begins.

  • If we cancel and cannot reschedule, a refund may be offered.

  • Long-term projects may require up to 3 months’ notice for cancellation.
     

Late Payments
 

  • Payment due by invoice date.

  • £25 admin fee after 3 days late.

  • Continued delays may pause future sessions.
     

Force Majeure
 

  • Neither party liable for delays caused by events beyond control (natural disasters, strikes, pandemics, etc.).

  • Sessions rescheduled or moved online where possible.

  • Refund or credit may be offered if rescheduling isn’t feasible.
     

Confidentiality & Data Protection (GDPR)
 

  • Everything shared is confidential unless legally required otherwise.

  • Personal data handled securely, only for providing services.

  • Data never shared without consent. Access, correction, or deletion can be requested anytime.
     

Liability
 

  • Services based on experience; decisions you take remain your responsibility.

  • Not liable for indirect or consequential loss.
     

If you ever have questions about these terms or need to discuss a situation, just reach out—open, kind communication is always welcome.

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Thank you,

Designed To See

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